↧
5 Expectations of Disney Service
Having spent 5 days during 3 trips to Disney World in the last 18 months, mostly in the Magic Kingdom and behind the scenes, it’s appropriate that I turn to another former Disney cast member, Bruce...
View ArticleHave You Walked in Your Guest’s Shoes Lately?
What’s going through the minds of your Guests as they walk toward your organization for the first time? Bruce Loeffler thinks you ought to know. Writing in One Minute Service, Loeffler brings his years...
View Article